[Infographic]: Navigating Online Consumer Behaviour: 2022 E-Commerce Trends and Forecasts


The steady rise of online shopping drastically accelerated in 2020, and the evolution of online consumer behaviour continues to drive change across the e-commerce industry.

As leaders in e-commerce technology and innovation, ChannelAdvisor recognises the importance of understanding these evolving consumer mindsets and how they shape the direction of our industry. That’s why, since the beginning of the pandemic, we’ve partnered with leading global research firm Dynata to conduct periodic global surveys of online consumers and monitor changing behaviour.

Most recently, in August of 2021, we polled over 1,000 active UK consumers to find out how they’re discovering products, interacting with brands and how predict their shopping behaviour will look like in the future.