Dimass, the fulfilment company with a difference
As a full-service Pan-European fulfilment company, Dimass believes in making every webshop order a positive experience and distributing that sense of positivity across the entire order and service chain. As your partner, Dimass has the unique ability to guarantee your brand, products and services.
Dimass considers it very important to employ a personal approach with customers. The Dimass team always allocates you a permanent contact person whom you can approach whenever you feel the need. Team members immediately tackle and quickly settle matters that require urgent attention. You will never get ‘no’ for an answer, even if an ad hoc approach is needed.
What also sets Dimass apart is the fact that you can depart from the larger process through personalisation. You have control of the process as a partner, and Dimass has a very clear opinion on this. As long as a product has not yet been dispatched, the order can still be modified. This high degree of flexibility is standard practice for the company.
As an organisation, Dimass pursues socially responsible enterprise on various fronts. Also, they create favourable working conditions for their employees, demonstrate commitment to society and contribute to sustainability. Their geographical location allows for the ability to provide customers with late cutoff times, short lead times and low shipping rates throughout Europe.
Multilevel Warehouse Management System
The entire process, from the minute a product is ordered online to when the end consumer signs for it, can be followed on a step-by-step basis in SupportPlaza, Dimass’s home-built and maintained multi level warehouse management system.
As a Dimass customer, you are given a personal SupportPlaza account you can use to log into a visually attractive environment. At a single glance, the dashboard displays real-time events at Dimass. Available data includes the number of orders received, the number of uncompleted backorders, the number of scheduled inbound shipments, current stock levels, the number of returns to be processed, the number of packaged or sent orders and so forth. SupportPlaza offers all information of value to you as our customer, all the way to the consumer’s signature for receipt.
The system is web-based, so it can quickly and conveniently be accessed from any PC, smartphone or tablet. SupportPlaza can communicate directly with webshops. Various other options are available for the exchange of data between SupportPlaza and your own software.
The fulfilment process does not end once an order has been delivered accurately and on time. Customers might have questions about orders and may want to contact you. If you have a professionally established customer help desk, it will be easy for customers to contact you and all inquiries can be settled in a quick, efficient and customer-friendly way.
Innovative Ticketing System
In addition to providing a multilingual telephonic customer helpdesk, Dimass can also implement and manage your email customer helpdesk. Team members work according to a proven ticketing system and employ a different approach in this regard. Customer service at Dimass has the sole aim of supplying quality.
One of the company’s strengths is the design and development of customer webshops. Dimass does not just make sure that your ‘digital display window’ is attractive to online consumers and has the highest possible conversion rate. Dimas also ensures that the background processes of your webshop run smoothly from start to finish. After all, fulfilment is Dimass’s area of expertise. Its core business revolves around the management, storage and shipment of your webshop products.