The Reviews Monitoring product allows for an understanding of product reputation and customer sentiment across retail e-commerce channels, enabling brands to quickly identify issues and react to customer feedback.
Benefits
- Monitor customer sentiment across retail channels
- Protect your brand by responding quickly to address criticism and amplify praise
- Increase conversion rates by identifying and addressing product pages with too few reviews to convince uncertain buyers
- Benchmark review ratings against your competitors
Key Features
Product Reviews Count and Average
Scale management of reviews with minimal effort.
Full Text Reviews
Find and read customer reviews in one place.
Unlimited History
Data is tracked from the start of your service; you don’t need to store Excel files.
Comprehensive Analytics
Detailed reports and dashboards are available for your analysis or you can use third party dashboards with our API.
Notifications
We let you know when there are changes to reviews and ratings.
Daily Updates
The data is regularly refreshed so that you have the latest results.