This is part III of a III part live blogging session:
Todd took Q+A->
Q: Why does eBay search have the filters on the left – other sites don’t do that.
A: I assume that we have some research that shows us that is the best way to do it.
Q: You said that Tire centre increased 18% and total automative was 10%
A: Do you know the actual number? Todd referenced my keynote.
Q: Last year you talked about eBay signing up large brands – any news?
A: We’ve talked about different brands. We have signed up a lot.
Q: When we look at other marketplaces, they don’t have insertion fees, but eBay does so we don’t put everything on there. do you have plans to eliminate fees?
A: We have talked about lowering and we have. We are always thinking about eliminating. Right now we are at $.03 and yes that’s bigger than free. They have lowered fees from as high as $4.80 to as low as $.03. In EU we are testing and learning.
Q: With regards to sellers moving to free shipping -do you have any stats on the increase in selling from that at all?
A: As of now I have not heard of an increase in returns offering free shipping (?) (editorial – talked to a guy last night that said his sales went down because his products were more expensive).
Q: When the third party checkout goes away we won’t be able to offer free shipping to 48 states because you don’t allow us to separate HI/AK from the 48 – can you separate?
A: BB – I thought we did that, we’ll need to follow-up. TL, I think we do that too. ChannelAdvisor answers (BOOM) – there is an option to add a surcharge just for those places, but you can’t have totally separate shipping – so it’s partial.
Q: Have you ever thought of supporting Fedex? Can you get us a discount?
A: We do support Fedex now. If you have different fedex rates, you can override ours. Now we allow five offerings.
Q: Amazon is doing really well, what is holding eBay back?
A: We need to make eBay easier for buyers and sellers. We’re doing that now – called out some of the things he covered.
Q: We’re a medium seller and to do free shipping, we have to offer slower/cheaper shipping, but that hammers our DSRs. What can we do?
A: This is a trend we’ve seen that is a tradeoff between free shipping and fast shipping. I don’t have an answer for this, but test a lot of things. Communicate fast shipping upgrades.
This concludes our live blogging of the event.
SeekingAlpha disclosure – I am long Amazon and Google. eBay is an investor in ChannelAdvisor where I am CEO.