Fred Wilson is a venture capitalst who I’ve never had the pleasure of working with, but I read his blog regularly and he posited an interesting question today about why PayPal isn’t actually more wide-spread than it is.
Why isn’t PayPal more successful?
May 27, 2009
As is frequently the case with Fred’s posts, the real value-add is in the comments.
Give the post+comments a read as I think eBay Strategies readers will find it of interest as well.
Do you think PayPal has a big brand/customer service problem out there?