Live Blogging from 2014 Catalyst Americas: eBay Fireside Chat (Part II)

March 12, 2014

Marketplaces ChannelAdvisor By ChannelAdvisor

Welcome to the live blog of ChannelAdvisor’s Catalyst 2014. We’ll be live blogging the general sessions to make sure Catalyst attendees don’t miss anything. Also, make sure you’re following hashtag #Catalyst2014 and @ChannelAdvisor on Twitter for all the latest.

Speakers: David Spitz, President of ChannelAdvisor  and Christopher Payne, Senior VP for eBay Marketplaces, North America

Part 1:

Payne: We work with merchants of all sizes. Why should you care about this? Because it drives more engagement into the platform. Getting young people active is important as well. In-store pickup is an innovation that they are responding to.

In the U.K., they don’t like having stuff delivered like we do here. Especially London. We’re trying an in-store pickup that is working really well. And I think it’ll work in the U.S. as well.

Shutl is a company we recently bought in the UK that is doing really cool stuff. You can get one hour delivery, two hour, next day, etc. They arrange it. We are beginning to test that in the U.S. and are really excited about it. “Local” could become the next paradigm shift. Just like mobile is right now. Local could be next and we’re at the forefront of it.

Spitz: We’ve heard you’ve invested in anti-drone technology.


Payne: Absolutely.

Spitz: You heard it here first, folks.

The rapid growth of cross-border trade has been a big theme here at Catalyst. Talk about what it means for eBay.

Payne: We view global as a birthright at eBay. Anyone should be able to sell to anyone. Global has been a part of our vision since day one. There’s a lot of room for improvement in that area though. We want to break down the barriers of trade.

One of the key alliances we have is with PayPal. When PayPal enters a market like Russia, we can come in behind them. The methods a country uses to pay for products are really important.

40% of our sellers do not export. And of those 60% who do, they don’t go to many countries. We want that to change.

The idea with our work in cross-border trade is to make the process easier on the consumer and the seller. We think we’re uniquely positioned to do that.

Spitz: Russia is a fast growing area for you guys? What do retailers need to do to get there?

Payne: It’s fairly simple. We’ve built a Russian language site. We do support in Russian as well. Customs, duties.. it’s all handled by the program.

Spitz: eBay has done quite a lot of evolve and become a major force in e-commerce. When we all leave here, what is the most important thing to take away from this conference?

Payne: First, to everyone, thank you for your business. It’s an exciting time and we hope you give eBay a chance to earn your business.

Spitz: We’ve been partners with eBay since 2001. It’s our longest-standing partnership, and we’re very grateful for it. Thank you for being here.

Payne: It’s been my pleasure.


Reminder for the Catalyst America’s social presence:
• Follow @ChannelAdvisor on Twitter as we’ll be tweeting out updates, reminders about sessions, networking events and more.
• Tag your social posts, Instagram pics with our show hashtag: #Catalyst2014 tabs on discussions, networking opportunities and more on the Catalyst app.
• Keep an eye on the ChannelAdvisor blogs where we’ll be live blogging the keynotes and main sessions at Catalyst.