Q: So is paypal your growth engine going forward?
Live blogging eBay at shop.org V
September 23, 2009
A: What we do is find pain points and solve pains via 3rd parties like ChannelAdvisor or our reetailers.
Q: Tell us more about global
A: If a retailer is looking to expand globally – take Paypal – we are in 100 countries and all currencies. Second, sell on eBay it’s 20% CBT. Each market is a little different.
Q: Do you regret Skype?
Q: How do you drive change at a large co?
A: Core values – We used to think auction was a religion. Then when talked to buyers, turned out they didn’t care as much. The key themes we are driving is we need to be more customer focused. I do a weekly video blog internally. John demonstrates how he takes a video and puts it up on eBay. On a scale of 1-10 they’ve gone from 2-4 – excited double, but need to get closer to 10.
Q: I’m Dave from Kohler – on PayPal. Have you heard of shopshield.net? They protect my entire identity. What’s your reaction to that.
A: There are two parts of payments – the infrastructure. How do you allow the safe movement of money. PayPal is the only one. That intersection is tough. We have a 10yr head start. All that’s being shared is your email and shipping address. If I take my example earlier of Twitpay – that’s an example of an innovation that we can embrace like this shopshield.
Q: From a stock analyst – Colin Sebastian – If you separated the businesses would that be better? Are things stabilizing?
A: We see stabilization. We saw a huge decline from august to mid-feb and flattened out across all our properties. In late June we saw a step up and it has held. I’m cautiously optimistic about this holiday season – no huge V shaped recoveries. On PayPal, IF they ever aren’t aligned with us, we would look at it.
Q: (last one!) – Albert at Maternity.com – one of the roadblocks we have is authentication. Can you help me create a video? (did video) what kind of authentication can paypal offer?
A: the buyer should be protected