IMA Live Blogging…eBay’s presentation IV

March 3, 2008

Marketplaces ChannelAdvisor By ChannelAdvisor

Feedback (this will be a hot convo)

  • Changes coming in May – sellers can’t leave negs
  • Buyers will be held accountable via UPI system and other private reporting
  • Buyer Negative Mitigation:
    • FYI: 80% of buyers don’t respond to UPI process
    • If buyers don’t respond, eBay will expunge the negative
    • expunge Neg/Neut feedback when a buyer suspended
    • Feedback based on last 12 months
  • More tools:
    • 3 day waiting period (looking to extend)
    • increase block bidder list capacity
    • eBay doing more monitoring for bad buyers
  • Providing credit for repeat feedback – additional incentve for sellers to retain buyers (Feb)