Easy International Shipping with eBay’s Global Shipping Program

January 7, 2013

Marketplaces ChannelAdvisor By ChannelAdvisor

Over the last few months eBay has been piloting a new
shipping program to make it easier for US-based sellers to ship goods to
international buyers.  Many sellers find
this to be a complex and time-consuming task, and buyers can have extra
challenges with customs charges upon arrival.

The Global
Shipping Program
(GSP) at eBay streamlines this process for both by
automatically including all shipping and customs charges in the buyer’s checkout
purchase total and reducing the seller’s effort to a simple domestic US
shipment.  And, all of this is at no additional
charge to the seller or buyer.  Best of all, ChannelAdvisor fully supports GSP and we’ve worked with eBay to get early access to the program for our customers.  

GSP utilises experienced international shipping operators
to handle the international leg of the shipment.  The seller delivers the package to a domestic
US address where GSP takes over.
Included in the shipping address is a reference number that uniquely
identifies the package and directs the package along to its final international
destination.  Filling out customs forms
and declarations along with international tracking are all included with GSP.  Any customs payment is already included since
the buyer paid it at checkout, which could mean that the buyer receives the item
even faster because it can be delivered immediately and will not be held
awaiting customs payment.  Once the
seller has shipped their package to the domestic address, everything else
is fully automatic.  The seller’s
shipping-related Detailed Seller Ratings are protected, and will not be
responsible for loss or damage during international transit.

While GSP is easy to use, there are some restrictions
involved.  Only certain categories are
supported, and within those categories some product types are excluded.  These are detailed in the eBay Terms and
Conditions for GSP, so be sure to review those to ensure
your products are eligible
and are not in one of
the restricted categories
.  These
restrictions are based on a combination of factors including international
shipping regulations, various import/export restrictions, hazardous materials,
and other restrictions that may be placed by certain countries.  In addition to the category restrictions,
there are also weight and dimensional limits on products that can be shipped via
the program.  It is important that
sellers read and understand the selling eligibility criteria when joining GSP.  If your item qualifies for GSP you can easily
reach millions of additional buyers in the 18 international countries currently
supported, with more to come in the future.

We’ve worked with eBay to have all ChannelAdvisor sellers
enabled for early access to the Global Shipping Program, so you can use it
today!  Listing items with GSP just
requires you to take two steps:

Once those changes are applied, your existing open items
and new listings will be enabled for GSP, and will become available to buyers
from those additional international countries once the items have been reviewed
and approved based on the GSP rules and restrictions.  After approval, which is usually complete
within an hour, the eBay item will be updated to show the additional countries
and shipping rates supported by GSP.
When an international buyer purchases one of these items they pay for
both domestic and international shipping along with any customs duties that may
apply.  eBay will provide you with a
domestic shipping address for the package including a special reference code to
identify its final destination.  Package
the items and ship them normally and everything else is automatically handled
for you.  At ChannelAdvisor we’ve
designed the GSP fulfilment components to easily fit in with your existing
shipping process and require no changes on your part – just ship to that
address exactly like you do for any other purchases.

More details and information about the program are
available on the ChannelAdvisor
Strategy and Solution centre page for the Global Shipping Program

Blog post by Marshall Smith, ChannelAdvisor Technical Lead, eBay


For more information about how you can sell internationally, check out our Retailer’s Guide to International Expansion.