The eBay Seller Release (continued): Reduce Your Defects

May 7, 2014

Since the announcement of eBay’s Seller Release (SR14.1) in March, we have tried to keep you informed regarding each of the changes that the release brought and what effects they might have on your eBay seller rating.

After our initial blogs and webinar outlining the release and the new eBay Defect Rate (eDR), we published The eBay Seller Release (continued): Your Questions, Our Answers, based on your specific follow-up questions.

EBayToday, we have several additional updates about the eBay Seller Release that we wanted to clarify — specifically, how to mitigate your risk of getting defects:

1. UPS Mail Innovations

In our webinar, we mentioned that there were tracking validation issues for some orders shipped via UPS Mail Innovations. This issue is now resolved. Sellers simply need to make sure that the shipping carrier “UPS Mail Innovations” is selected for all shipments using this service, rather than USPS, and the tracking will validate correctly. Further clarification: UPS Mail Innovations has been, and continues to be, a fully-supported shipping carrier for eBay.

2. Managing refunds

For orders that have been shipped and need a full refund issued, be sure to create a dispute prior to submitting a refund.  EBay does not currently exclude shipped items from being considered “seller-cancelled” due to being out of stock, so it’s very important to notify eBay that a refund is coming via a dispute. Please be advised that partial refunds do not count as “seller-cancelled” transactions.

Stay tuned for more information, as we will continue to look for ways to help our sellers maintain the best seller reputation possible on eBay. And as always, feel free to email any additional questions you might have to

For more information on the eBay Seller Release (SR14.1), read the twopart blog series by Scot Wingo, ChannelAdvisor CEO, and Jenny Hock, product manager, in which they take an in-depth look at all the specific updates and implications for your business. Or if you haven’t already, download the webinar and listen to Scot and Jenny walk you through the changes.

Blog post by Jenny Hock, ChannelAdvisor product manager.