Customer service is increasingly important in the world of on-line sales and certainly in the World of eBay. In that spirit, tomorrow we’ll be offering a complimentary webinar for customers and those generally interested in the topic.
What we’re going to be discussing and demonstrating is some new technology that connects three systems together: eBay MyMessages/AskSellerQuestion, ChannelAdvisor and Salesforce.com. The end-result is a best of breed solution that customers are telling us dramatically reduces their customer support costs (by improving the performance of their customer service reps).
The key is leveraging the incredible salesforce.com system that puts all of the information your rep needs to answer a customer’s questions such as: order info, purchase history, tracking numbers, product specifics, eBay specifics, etc. Additionally, you can create ‘solutions’ which are pre-canned answers to questions.
Finally, the analytics are incredible and allow you to answer questions such as:
- Which of my products generate the most queries?
- What is my customer satisfaction level?
- What is the average turn-around time of questions?
- Who are my top buyers?
- Who are my most demanding buyers?
- Which reps are most productive?
- Which reps get the highest customer satisfaction ratings?
If you’d like to join us to see and learn more, you can learn more and register here: https://www.channeladvisor.com/webinars