How to Provide an Extraordinary Multichannel Commerce Experience
For most e-commerce retailers, adopting a multi-channel strategy is one of the most effective ways to grow their business. However, expanding online businesses across other channels and/or geographies is challenging, especially when you can’t apply the same setup across channels and fulfillment is fragmented. Core to successfully scaling will be maintaining a great customer experience whilst navigating all these new changes.
In this webinar, panelists from Amazon Multi-Channel Fulfillment, ChannelAdvisor and eDesk took a deep dive into what’s needed to simplify growth complexity without compromising on providing an extraordinary customer experience.
Topics we discuss included:
- Growing effectively in multiple geographies and new channels
- Challenges and steps an online retailer can take when expanding into new channels and/or countries to maintain a consistently good customer experience
- Building a solid foundation to support a high customer experience
- What drives customer queries and satisfaction, to maintain, scale and build reputation