November 30, 2023
Majority of online consumers prioritise quick delivery, survey reveals
This comprehensive study, under the "2023 Online Consumer Behaviour Global Report," analysed the behaviour of over 6,000 consumers worldwide, including more than 1,000 Australians, providing insight into their preferences, motivations, and online shopping trends. The data signifies a marked shift in consumer expectations, driven predominantly by the trend towards same-day and next-day delivery. Furthermore, the survey underscores the pivotal role of price and customer reviews in the consumers' purchasing decision process.