Metapack – Effective Delivery Solutions for the Specialist Retailer

Metapack is the Global leader in Delivery Management Solutions, used by the top 75 online retailers, most of the high street brands and hundreds of smaller, pureplay and marketplace retailers, who SAVE through delivery efficiency, and EARN through repeat sales.

What can I do with Metapack?

  • Add any carrier and service to your delivery offering with choice of over 200 carriers and 3500 services worldwide.
  • Lower costs and introduce contingency through intelligent allocation of delivery services based on principals set by you such as cost, weight, value, location etc
  • Print all carrier labels through a single system, no need for separate pick and pack benches.  One printer – all carriers.
  • Reduce in-bound calls by offering easy-to-understand parcel tracking to customers
  • Generate repeat business through proactive communication and offer best-in-class customer experience, every step of the journey.
  • Expand internationally – send any parcel from anywhere to anywhere, with the correct carrier, parcel and paperwork and use the latest low-cost tracked international services.
  • Offer the latest delivery services including Timed Slot, Next Day, Same Day, 1 hour etc.
  • Introduce OmniChannel operations such as Alternative Drop Points and Click & Collect using Collect+, Parcelshops and Lockerboxes, even for pureplay retailers.
  • Metapack facilitates several other applications such as extending product ranges through drop ship, despatching from store, intelligent reporting on delivery success and managing returns.

How does Metapack support its ChannelAdvisor customers?

Metapack is fully integrated with ChannelAdvisor, so orders taken on the platform are transferred automatically into Metapack.

For ChannelAdvisor customers, Metapack offers:

  • Fixed pricing to help budgets and planning
  • A Support team used to answering queries from anyone (eg Owner/General Managers), not just logistics specialists.
  • Help with setting up carriers – whilst switching on a carrier in Metapack is an easy, menu-driven process, getting new accounts approved for compliance by carriers can be a tedious process for smaller retailers.
  • Start-up package – we can help provide even the smallest retailers with a carrier account to start shipping quickly and efficiently.
  • Integration into existing operations – we offer a simple, stepped process to ensure customers can benefit from Metapack fast, whilst managing the implementation process in line with the acute nature of marketplace sellers and specialist  retailers’ existing digital and people processes.