August 28, 2012 MetaPack and ChannelAdvisor Partner to Streamline Efficiencies and Drive Revenue
London, UK – 28 August 2012 – ChannelAdvisor, a global e-commerce platform provider that enables retailers to sell more across online channels, today announced a strategic partnership with MetaPack, a home-delivery software for retailers that ensures consumers receive their parcels quicker. The partnership aims to develop operational efficiencies and drive incremental revenue opportunities for their retail clients.
“Over 50% of theUK’s top 100 online retailers trust us with their customers’ delivery experience and, therefore, we expect all our partners to adhere to the same standards expected of us” saidShiran Liyanage, Head of Marketing,UKfor MetaPack. “ChannelAdvisor consistently provides retailers with the most flexible and robust solutions to the highest standards. We’re looking forward to working with ChannelAdvisor to provide an efficient end-to-end offering that will truly benefit our retail customers and, ultimately, shoppers.”
“We are committed to partnering with high calibre partners such as MetaPack who provide excellent operational support and service to our customers,” commented Seamus Whittingham, managing director EMEA at ChannelAdvisor. “Having an effective fulfilment process in place is vital for retailers, particularly as more retailers are selling on a global level. By aligning the MetaPack and ChannelAdvisor platforms, our customers will be able offer an excellent customer experience from start to finish.”
“MetaPack has a superb track record of delivering dynamic fulfilment solutions to global brands,” said Christian Raben, ChannelAdvisor’s Head of Strategic Partnerships, EMEA. “MetaPack will be able to help our large and small customers alike expand on a global scale and attract local customers.”
Established in 1999, MetaPack is the leading provider of delivery management solutions for both traditional and online channels. MetaPack has been adopted by the majority of leading retail names, hundreds of smaller online sellers and is used as a benchmark standard by the e-retail industry. MetaPack software works with all parcel carriers and manages the entire home delivery process.
MetaPack’s software ensures that the latest and best delivery promises are offered dynamically to shoppers at the web-front end, fulfilled ‘intelligently’ by the warehouse and proactively supported by assistance teams during the parcel journey, including returns – each activity operating in tandem to ultimately turn the retailer ‘promise’ into total customer satisfaction.
Customers include John Lewis, Marks & Spencer, Tesco, ASOS, Halfords and RiverIsland.