Research Triangle Park, NC – March 16, 2016 – ChannelAdvisor Corporation (NYSE:ECOM), a leading provider of cloud-based e-commerce solutions that enable retailers and branded manufacturers to increase global sales, today announced the appointment of Lance Phillips to U.S. vice president of services. In this role, Phillips is responsible for leading ChannelAdvisor’s U.S. services team, including account management, professional services and customer support.
“Our services team complements our robust e-commerce platform by helping brands and retailers enhance their online strategies, stay ahead of industry trends and troubleshoot issues that arise when selling online,” said David Spitz, ChannelAdvisor CEO. “We’re excited to have Lance step into this role to ensure our customers are fully supported with a team of passionate e-commerce experts. His experience working with large, enterprise companies makes him a great fit for this position.”
Phillips brings to the role more than 15 years in customer support. Prior to joining ChannelAdvisor, he served as vice president of customer loyalty at Youth Digital. Additionally, he held customer experience positions at Cumulus Networks and Red Hat. Phillips has significant international knowledge building and working with customer experience teams in Latin America, Europe, the Middle East and Asia Pacific.
“E-commerce is constantly changing, and it’s an exciting time to be working at the forefront of such a dynamic industry,” said Phillips. “This role felt like a great opportunity to join a team that’s committed to providing an exceptional customer experience. ChannelAdvisor User Conferences, Catalyst and Customer Council meetings show the dedication this team has to supporting its customers in every way possible.”
ChannelAdvisor’s services team offers brands and retailers unparalleled opportunities to improve their strategies and results across their ChannelAdvisor solutions. Members of the services team provide expert guidance to customers and use the ChannelAdvisor platform to automate and optimize product data and product listings for customers that want an end-to-end outsourced solution.
To learn about the culture at ChannelAdvisor and view the company’s open positions, please visit www.channeladvisor.com/about/careers.