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January 19, 2011 ChannelAdvisor Customer Services Named Finalist in 2011 STEVIE® AWARDS

ChannelAdvisor Recognized in Three Categories for Customer Services and Support

Research Triangle Park, NC – January 19, 2011 – ChannelAdvisor, a solution provider that enables online retailers to improve efficiency and increase revenue, announced today that it is a finalist in the fifth annual Stevie Awards for Sales & Customer Service. The Stevie Awards publicly acknowledge and honor the achievements and notable contributions of business organizations worldwide.

ChannelAdvisor has been recognized as a finalist in three categories:

  • E-Commerce Customer Service Award
  • Customer Service Management Team of the Year
  • People’s Choice Customer Service Department of the Year – IT & Telecommunications – Services & Software

“At ChannelAdvisor, we’re relentlessly focused on the success of our customers. We hold ourselves to a very high standard, constantly measuring and working to improve customer satisfaction, and see every interaction with our customers as a chance to learn how we can be even better,” said David Spitz, president and chief operating officer of ChannelAdvisor. “Being recognized for these awards is a prestigious honor for our service and support teams and for ChannelAdvisor as a whole.”

In terms of customer service, the ChannelAdvisor support team, led by Global Support Director Rachel Braynin, stays true to its mission statement: to provide technical support to ChannelAdvisor clients to resolve issues, optimize usage and maximize product and company satisfaction. This team is committed to creating an environment of success for every client.

The ChannelAdvisor services team, under the direction of Global Services Director Greg Ives, adheres to a deliberate process for launching all customers on the platform and managing customers’ online channels. This process includes reducing labor costs, managing feed configuration and feed launch, accelerating launch time frame, applying industry best practices and proffering hands-on product training.

ChannelAdvisor customers may vote for ChannelAdvisor for the People’s Choice Customer Service Department of the Year – IT & Telecommunications – Services & Software at the following link: http://bit.ly/channeladvisorstevie.

Members of the Awards’ Board of Distinguished Judges & Advisors will select Stevie Award winners from among the Finalists during final judging, to take place January 24 – February 4. Finalists were chosen by business professionals worldwide during preliminary judging. For more information and a complete list of finalists, visit www.stevieawards.com/sales.

About The Stevie Awards

Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide.


About ChannelAdvisor

ChannelAdvisor (NYSE: ECOM) is a leading e-commerce cloud platform whose mission is to connect and optimize the world’s commerce. For nearly two decades, ChannelAdvisor has helped retailers and brands worldwide improve their online performance by expanding sales channels, connecting with consumers around the world, optimizing their operations for peak performance and providing actionable analytics to improve competitiveness. Thousands of customers depend on ChannelAdvisor to securely power their sales and optimize fulfillment on channels such as Amazon, eBay, Google, Facebook, Walmart and hundreds more. For more information, visit www.channeladvisor.com.

Media Contact:

Tamara Gibbs
ChannelAdvisor
tamara.gibbs@channeladvisor.com
(919) 249-9798

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