Insights. Opinions. Trends. Lots of them.
June 22, 2016 | 1117 Words

It’s a Bot’s World After All?

There was a time, not so long ago, when a person or business was a call or an email away. Then along came instant messaging, SMS texting, smartphones, messaging apps and unlimited internet. Response-time expectations changed, bars were set high and hearing someone’s actual voice became rare. Businesses and brands are looking to AI-fueled bots to capitalize on this trend and reach consumers where they spend most of their time communicating with people — on messaging platforms.
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