Research Triangle Park, NC – March 4, 2013 – ChannelAdvisor, a leading provider of cloud-based e-commerce solutions that enable retailers and manufacturers to increase global sales, today announced that it has won a Silver Stevie® Award for Customer Service Department of the Year in Computer Software. The department’s innovation in customer satisfaction, issue resolution and overall support experience earned ChannelAdvisor the honor.
Through new innovative processes, ChannelAdvisor’s Support team reached all-time highs in customer satisfaction, decreased its time to resolve cases by more than 80 percent and made a 50 percent reduction in the time a case sits in new status. Improvements in these three areas helped ChannelAdvisor further cultivate positive relationships with clientele worldwide.
“At ChannelAdvisor, our mission is to help our customers succeed,” said ChannelAdvisor President and Chief Operating Officer David Spitz. “Great technology by itself isn’t a complete solution, so we have invested a lot in the last few years building out a world-class, global services and support organization to help our customers all over the world get the most out of our platform and reach their full potential. It’s an honor to have our dedicated and passionate support team recognized for the work they do every day helping our customers.”
The Stevie® Awards for Sales & Customer Service are the world’s top sales awards, contact center awards, and customer service. The Stevie Awards organizes several of the world’s leading business awards shows including the prestigious American Business AwardsSM and International Business AwardsSM.
Winners in the 7th annual Stevie® Awards for Sales & Customer Service were recognized February 25, 2013 at a gala banquet at the Paris Hotel in Las Vegas, Nevada. Details about the Stevie® Awards can be found at www.stevieawards.com/aba.
To learn more about ChannelAdvisor’s award-winning customer support and e-commerce solution suite, please visit www.channeladvisor.com.