Product Condition Guide A Product Condition rating box like the one shown at right is displayed for each item available for auction. There are three primary classifications: General Product Grade: See the general product grades below for details. Surface Imperfection Ratings: These ratings apply onto to products with a general grade of "Surface Imperfections." See the surface imperfections chart below for details. Imperfection Location: Location details are provided only for products with a general grade of "Surface Imperfections." See the locations illustration below for details. General Product Grade Sears, Roebuck and Co. offers a complete line of factory-certified, pre-owned products through its eBay channel. Factory certified, pre-owned products are items that have been returned to Sears by one of our retailers for a number of reasons. The items available on Sears, Roebuck and Co.'s eBay auctions are unused items usually returned because the carton was in poor condition, the color was incorrect or other such mishaps. The product itself is usually in excellent condition. In a few cases, the product might have minor aesthetic damage, but is still fully operational. A Sears technician tests these products, guaranteeing they meet 100% of new product performance specifications and UL requirements. Additionally, these products are eligible for a Sears extended warranty. The definitions of our two general condition grades are listed below. Look for these symbols on individual product listings.     A new product in the original packing box returned to a Sears store. It has no surface imperfections and has never been used.     These items limited surface imperfections, such as a scratch or dent and may have been in a customer's home or reconditioned by Sears product repair. All reconditioned units are run through a stringent inspection process designed to ensure that they meet or exceed the functional requirements for new machines. Each product is thoroughly tested to make sure it is functioning at peak performance. Refer to the surface imperfections chart and the imperfections locactions illustration for details on this product grade. The original manual will be provided as well. Back to top Surface Imperfection Ratings Appliance Surface Imperfections: Refrigerators, Ranges, Microwaves, Freezers, Lawn Tractors, Washers & Dryers Type of Imperfection Severity of Imperfection Low Medium High Scuff An isolated mark on the outer paint that does not penetrate the surface. Scratch An isolated, narrow abrasion that may penetrate the surface of the outer paint. Ding A small, isolated surface indentation. Dent A surface indentation, typically deeper or larger in size than a ding. Discoloration Uneven coloration of the product surface, but with no scuffs, scratches or other wear or abrasions. Big Screen TV Surface Imperfections Type of Imperfection Severity of Imperfection Low Medium High Scuff An isolated mark on the outer paint that does not penetrate the surface Scratch An isolated, narrow abrasion that may penetrate the surface of the outer paint. Back to top Surface Imperfection Locations Refer to the illustrations below to determine general locations of surface imperfections noted for a product. The orientation of all locations are based on viewing the front of the item. A control panel location refers to any area where there are buttons, dials, or other controls. Back to top